Effective JANUARY 5, advice 2012 Hancock County Job and Family Services Family Stability Unit became part of a new call center phone line.  The toll free call center line is 1-855-275-3537 (1-855-ASK-DJFS).   Calls will be answered Monday through Friday 8:00 AM to 4:00 PM excluding,  government holidays.

Customers with questions or needing an application interview for Ohio Works First (cash assistance), Food Assistance and generic Medicaid are being referred to the new call center. Customers in receipt of Medicaid for Nursing Home or Waiver services should continue to contact the agency directly at 419-425-6375.

Customers may call the toll free number to speak with a customer service representative. Customer Service will be able to assist consumers with case changes, case status questions and to answer general questions regarding benefits.

Customers should call the toll free number to interview for benefits by phone after a completed application has been submitted.  Customers should also contact the toll free number to complete their re-determination appointments.  All applications/re-determinations will be processed by Eligibility Workers.

Applications for assistance may be submitted online at: http://ODJFSBenefits.ohio.gov  or submitted at our local office: 7814 County Road 140,  Findlay, OH 45840.

The call center is part of the Collabor8 Pilot project.  Collabor8 is a collaborative effort between seven counties; Delaware, Hancock, Knox, Marion, Morrow, Sandusky and Wood.

DEPUTY REGISTRARS NOW ACCEPTING REINSTATEMENT FEES

COLUMBUS – Beginning January 3, 2012, there will be 179 Bureau of Motor Vehicle Deputy Registrar locations accepting payment of reinstatement fees. Previously, reinstatement fee payments were only accepted in person at the seven Regional Service Centers statewide. Any documentation that may also be required for reinstatement of driving privileges can also be provided at the Deputy Registrar. These documents will be forwarded to a Reinstatement Office for processing. There will be a service fee of $10.00 charged by the Deputy Registrar for the collection of reinstatement fees.

While the payment can be accepted at a Deputy Registrar and will be posted immediately, all other reinstatement requirements such as court appearances, clearing suspensions in other states, community service or filing of proof of insurance must also be completed before the BMV can restore full driving privileges.

Customers should not expect to be reinstated immediately after paying reinstatement fees at a Deputy Registrar location. Additional processing may need to take place before driving privileges are reinstated.

Customers are reminded that mail-in, telephone and online payments are still available as additional services.

Click on the following link to determine if your local Deputy Registrar is accepting reinstatement fees at their location:http://bmv.ohio.gov/county_lst.stm.

 

OFFICE OF CHILD SUPPORT ANNOUNCES

CHILD SUPPORT CUSTOMER SERVICE WEB PORTAL

IT’S EASY TO REGISTER

YOU WILL NOW BE ABLE TO PRINT OFF UP TO TWO YEARS OF PAYMENT HISTORY ON YOUR OWN.  TO REGISTER, ALL YOU NEED IS YOUR 10-DIGIT  CASE NUMBER, SOCIAL SECURITY NUMBER, AND THE LAST FOUR DIGITS OF YOUR BANK ACCOUNT NUMBER IF YOU HAVE DIRECT DEPOSIT.

COLUMBUS – The office of Child Support is pleased to announce the establishment of the Child Support Customer Service Web Portal.  Effective from January 20, 2012 customers can log-in to the portal from the Office of Child Support Home Page by using the following link: 

http://jfs.ohio.gov/Ocs/index.stm