Effective JANUARY 5, 2012 Hancock County Job and Family Services Family Stability Unit became part of a new call center phone line. The toll free call center line is 1-855-275-3537 (1-855-ASK-DJFS). Calls will be answered Monday through Friday 8:00 AM to 4:00 PM excluding, government holidays.
Customers with questions or needing an application interview for Ohio Works First (cash assistance), Food Assistance and generic Medicaid are being referred to the new call center. Customers in receipt of Medicaid for Nursing Home or Waiver services should continue to contact the agency directly at 419-425-6375.
Customers may call the toll free number to speak with a customer service representative. Customer Service will be able to assist consumers with case changes, case status questions and to answer general questions regarding benefits.
Customers should call the toll free number to interview for benefits by phone after a completed application has been submitted. Customers should also contact the toll free number to complete their re-determination appointments. All applications/re-determinations will be processed by Eligibility Workers.
Applications for assistance may be submitted online at: http://ODJFSBenefits.ohio.gov or submitted at our local office: 7814 County Road 140, Findlay, OH 45840.
The call center is part of the Collabor8 Pilot project. Collabor8 is a collaborative effort between seven counties; Delaware, Hancock, Knox, Marion, Morrow, Sandusky and Wood.